1. Q: How do I register to Patient Portal (MyHealth Patient Portal)?

A: You can visit myhealth.icaresecure.com and sign up using your mobile number or email address. You can also sign up using one of our partners namely Google or Facebook. A step-by-step guide is available to register to the Patient Portal.

2. Q: What if I did not receive the OTP?

A: You can click the “Resend OTP” option.

3. Q: Can we have space in the answer field (between 2 words) when we are selecting Secret questions?

A: Yes.

4. Q: What is the minimum answer length for secret questions?

A: The minimum length of answers is three (3) characters. These can include letters, numbers, and special characters.

5. Q: How does a user log out from the patient portal?

A: On the top right, select the dropdown option near your name. You will find the “Logout” option along with “Edit Profile” and “Change Password.”

6. Q: What if the user forgot his or her password?

A: Users can click on the “Forgot Password” option and recover their password. User shall get two option to recover their password one by Receiving one Time Password on their registered Email Address and other by answering security question.

7. Q: Can the user recover a password if he or she forgot the answers to secret questions?

A: Yes, users have other recovery options such as receiving OTP on the registered phone number or email address.

8. Q: Can the user recover a password if he or she doesn't have access to the phone number associated with the account?

A: Yes, users have other recovery options such as receiving OTP on the registered email address or answering secret questions.

9. Q: Can a user recover a password if he or she doesn’t have access to my email?

A: Yes, the system offers other recovery options such as receiving OTP on the registered phone number or answering secret questions.

10. Q: Can the user use an old password when creating a new password?

A: The user cannot use any of his or her last 24 passwords to create a new password.

11. Q: How does a user log out from the application?

A: On the top right, select the dropdown option near your profile picture. You will find the “Logout” option.

12. Q: How do I know if my computer and internet browser are compatible?

A: Browsers compatible are latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Safari.

13. Q: What information can be accessed through a patient portal?

A: A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as recent doctor visits, discharge summaries.

14. Q: Is the Patient Portal available in Spanish or other languages?

A: No. The Patient Portal is only available in English at this time.

15. Q: Is the Patient Portal mobile-friendly?

A: Yes! Our patient portal LOG-IN page is mobile-optimized with a “responsive” web design, meaning it graphically reconfigures itself to look and function seamlessly on any device a patient uses – desktop to tablet to mobile phone. Simply navigate your way to the Patient Portal through our website using the web-enabled device of your choice.

16. Q: Is my health information secure?

A: Yes! Our Patient Portal has the best privacy and security safeguards in place to protect your health information. To make your information safe from unauthorized access, our Patient Portal is hosted on a secure connection and accessed via an encrypted, password-protected login. Additionally, our system has an “audit trail” feature that keeps a record of who accessed your information, what changes were made, and when.

To help the cause though, we also strongly encourage you to follow some common-sense security tips — Always remember to protect your USER ID and PASSWORD from others, and make sure to only log on to the Patient Portal from a personal or secure computer.


17. Q: I can’t log in. What could the problem be?

A: Our hope is that the system is always accessible and glitch-free, but if login issues do arise, the problem could be:

  • The site is experiencing technical difficulties.

  • Internet service has been interrupted.

  • Your USER ID and PASSWORD have been typed in incorrectly. Remember, they are CASE SENSITIVE!


18. Q: The Patient Portal just closed automatically. Why?

A: To help protect your personal health information from unauthorized access, the Patient Portal has been designed to automatically close after 15 minutes. If you are registering for the first time, it’s recommended that you save periodically to avoid any information from being lost should the Portal time out.

19. Q: What is the portal NOT intended for?

A: The portal is NOT to be used for emergency-related health care issues. If you are experiencing a health care emergency, call or visit the nearest emergency room. If you have questions pertaining to your specific medical care or needs, please contact your health care provider directly.

20. Q: What are the benefits of using the Patient Portal?

A: Your Patient Portal account gives you 24/7 access to your healthcare information via your smartphone, tablet, or computer. You can view things such as your:

  • Lab results

  • Immunizations

  • Medications

  • Procedures

  • Discharge summaries

  • Allergies

  • Vital Signs

In addition, you can send secure messages to your doctor(s).

21. Q: How do I view my health information?

A: Several categories will be listed on the left-hand side. By clicking on each category, you can view the information contained within that category.

22. Q: How do I download or share my records?

A: Click on the” Share My Records” button. This will allow you to download or send a copy of your records to your doctor via email/WhatsApp.


23. Q: Why do I need to complete 3 or 5 personal verification questions?

A: This is your health record and it is kept confidential similar to your financial records. In order to maintain strict confidentiality, a password and security questions are necessary to protect information from being compromised. It’s a good idea to ensure that your selected questions have straightforward answers as they will be needed if your password is forgotten.

24. Q: Can I schedule an appointment with my provider or request refills from the portal?

A: These features are not currently available.